About MOCA Health Clinic and Dispensary

MOCA Health connects patients with independent practitioners specialising in medical cannabis care. All practitioners complete MOCA’s structured training program, covering international protocols, patient-specific dosing methods, and full TGA compliance to ensure safe, effective, and patient-centred prescribing.

Through the secure Halaxy telehealth system, patients can book consultations, make payments, and complete intake forms online. Doctors review medical history in advance, allowing for focused and personalised appointments. The first consultation includes a 15-minute call, during which the practitioner reviews conditions, discusses treatment options, and, if suitable, initiates a prescription. The doctor then lodges a TGA Special Access Scheme (SAS) application, typically processed within 24–48 hours, after which the prescription is activated for dispensing.

Follow-up consultations are required for renewals, adjustments, and ongoing monitoring, with scripts valid for 6 months (THC) or 12 months (CBD). Once approved, patients access MOCA’s dispensing portal to review prescriptions, purchase medications, manage repeats, and download resources.

1. Clinical Side – Consultations & Prescriptions

MOCA Health provides access to independent practitioners who specialise in medical cannabis treatment.

• All practitioners complete MOCA’s training program, which covers:

  • Current medical cannabis research and international protocols.

  • Safe and effective dosing/titration methods.

  • The TGA approval process and regulatory compliance.

  • Patient safety and prescribing guidelines.

Telehealth Access via Halaxy

• Patients connect through the secure Halaxy system, which manages:

  • Bookings and payments.

  • Intake forms and consent.

  • Patient history and records.

• Benefits for patients:

  • 24/7 online booking, accessible anywhere.

  • Secure handling of sensitive data.

  • Doctors can review history before the call, ensuring personalised care.

First Appointment

Step 1 – Booking

• Visit: booking.mocahealth.com.au.

• Select a practitioner, time, and date.

• Finalise booking and payment online.

Step 2 – Intake

• Complete required form, providing:

  • Medical history and current conditions.

  • Reason for seeking treatment.

  • Medicare details.

Step 3 – Consultation

• Practitioner calls patient from a private number.

• If unanswered, a second attempt is made from a one-way number.

• Duration: 15 minutes.

• Practitioner reviews history, discusses treatment options, and initiates prescription if appropriate.

Step 4 – TGA Application

• Practitioner lodges Special Access Scheme (SAS) application with the TGA.

• Timeline: 24–48 hours for approval.

• Prescription becomes active for dispensing once approved.

2. Follow-Up Consultations

• Required for:

  • Script renewal.

  • Treatment adjustment.

• Expiry:

  • THC = 6 months.

  • CBD = 12 months.

• Booking online via Halaxy.

• 15-minute telehealth call with practitioner.

• Practitioner reviews treatment outcomes and makes changes as necessary.

Dispensing Side – Accessing Medications

Portal Access

• After TGA approval, patient receives portal login email.

Medication Management

• Within the portal, patients can:

  • Review prescriptions.

  • Select and purchase medications.

  • Access downloadable titration guides.

  • Download letter of attestation.

Repeat Prescriptions

• Log in to access repeats, as authorised by practitioner.

• Reorder medications directly.

• New consult required only if script expires or plan needs change.

4. Key Distinction – Two Parts

• Clinical Side: Consultations, prescription initiation, TGA approval.

• Dispensing Side: Access, purchase, repeats, and patient resources.